FAQ: Mod Mutt Salon: Frequently Asked Questions
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FAQ

How does Mod Mutt schedule appointments?

We schedule the appointments by day. Drop off time is between 7:30 and 9am, allowing the pet owner to drop off any time between those hours. If you cannot make it in for the open drop offs, please contact us at least 24 hours in advance so we can reschedule. The groomer gives the pet owner a call as soon as they are finished. Generally, that time frame is between 12pm and 3pm. If you need a specific pick time just let us know when you drop off, and we can accommodate you. Otherwise the pet’s owner has until closing time at 6pm to pick up.

Do you accept walk ins?

We do accept walk in nail trims, but to prevent over booking we do not accept grooming requests on a walk in basis. All appointments are prescheduled.

Is my pet ready yet?

The grooming process involves several steps. After check in, your pet gets their initial clip and pre bath work completed. Then they get a sitting break. After that they get a bath and blow dry. Then your pet gets a water break. When ready, your pet goes onto the finishing table for their finishing touches. Upon completion your pet is offered a water break while waiting for your arrival. Having breaks throughout the process is a positive experience that helps alleviate stress, keeping your pet from feeling rushed, allowing them to sit, observe the salon and relax. We do offer an express service for $15 so you can have your furry friend back in 2 hours from the point you dropped off, but we highly encourage giving your pet(s) time to rest in between the grooming process.

What do I need to do?

Before the appointment, Mod Mutt needs your current veterinarian records on file, including Rabies vaccinations for all pets, Bordetella (kennel cough) vaccinations for dogs, and FVRCP (distemper) vaccinations for cats. This can be sent to us via email or in person. The day of your pet’s grooming appointment, please curb your pet before coming in allowing them to relieve themselves. Car rides, and coming into a business can be exciting. While most dogs are accustomed to “holding it” we generally do not take dogs outside as a matter of safety. Cats are offered a litter box during their break periods.

Can I stay with my pet?

While we encourage you to tour the salon prior to your first appointment, we do not allow the owner of the pet to be present during their groom. You are more than welcome to watch other pets be groomed, but it is found to be true that pets are calmer and better behaved for grooming when the owner is not present. They get excited seeing you! To safely complete the groom for your pet, we need the their full undivided attention.

My pet is matted, what are my options?

It depends on the severity of the matting, which can be determined by the Groomer. Most matting can be reasonably brushed and combed out. We like to save coats! If there is moderate matting (lot of mats, but away from the skin), de-matting charges start at $30 for every 30 minutes. However, if the severity of the matting causes the pet discomfort, and there is pain associated with brushing out the mats (generally this is matting that is to the skin), we will need to discuss with the pet owner how we can save as much coat as possible without causing unnecessary pain. For some cases, we offer a “fresh start” getting underneath the mats (between the skin and the mats) with the longest blade possible. While it may be shorter than either Mod Mutt or the Pet’s owner would like, it offers the pet and their owner a fresh start in maintaining the coat as it grows back out. We will help teach and encourage using brushing and combing techniques for at home use in between grooms so your pet can stay comfortable and happy in their longer growing coat.

Did you trim the nails as short as possible?

Mod Mutt prides itself on giving the shortest most rounded nails your specific pet can have. We want it to last for you and your pet, and know that the further back we can take the nails each time, the further back the quicks (blood supply) will recede. Some pets have long quicks. We have to stop trimming and filing when we reach the blood supply (for the safety and comfort of your pet). For a desired shorter nail, we offer walk in nail trims in between grooming appointments. A way to think about it: pet’s nails grow like people’s nails if not faster… every time you trim your nails, your pet needs theirs done too.

Do you give discounts on multiple dogs?

Unfortunately no. It takes the same amount of time to groom 4 dogs from the same home as it does 4 from separate clients.